Last updated: April 22, 2024

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Frequently Asked Questions

About Us

• What’s Theatr App?
• What’s the difference between you and StubHub?
• Who are the folks behind Theatr and @stooping_theatre on Instagram? What’s your vision?
• I have feedback or suggestions for your app. Who should I talk to?

Stoop Marketplace

Buyer

Ticket Purchase

• How do I buy tickets from Stoop Marketplace? And what do I do if I get scammed?
• I see someone selling above face value or scamming. What can I do?
• I bought a ticket and found out that I paid more than the seller paid.
• I canceled the order and got refunded. How long will it take to process back to my account?
• I was charged twice for an order. What do I do?

Ticket Transfer

• My seller sent me a screenshot of the ticket. Will that work?
• What if the ticket is for pick up at the box office? Will they check ID?
• I bought a ticket and the seller never sent it to me. What do I do?